Terms of Service
Please read these terms before using ZoogShield. They govern your access to and use of our service.
These Terms of Service ("Terms") govern your use of ZoogShield's VPN software, website, and related services provided by Softoria LLC ("ZoogShield," "we," "our," or "us"). By using the Service, you agree to be bound by these Terms.
1. Acceptance
By downloading, installing, or using ZoogShield, you confirm you are at least 18 years old (or the legal age of majority in your jurisdiction), have read and understood these Terms, and agree to comply with them.
2. The Service
ZoogShield is a Virtual Private Network (VPN) that encrypts your internet traffic and routes it through our servers, masking your IP address and protecting your online privacy. Available via subscription plans and a limited free tier.
3. Account Registration
You must provide a valid email to create an account. You are responsible for keeping your credentials secure and all activities under your account. Notify us at [email protected] immediately of any unauthorised access.
4. Acceptable Use
You may use ZoogShield for lawful purposes: private browsing, IP masking, accessing geo-restricted content, securing data on public Wi-Fi, streaming, gaming, and general internet use.
Prohibited Use
You must not use the Service for: any illegal activity; distributing malware or harmful software; DDoS attacks or any form of cyber attack; spam or phishing; copyright infringement; child exploitation; unauthorised access to systems; or any activity that violates third-party rights. Violations result in immediate account termination without refund.
5. Subscription & Payment
Paid subscriptions are billed in advance in USD. We accept major credit cards, PayPal, AliPay, and select cryptocurrencies. You are responsible for applicable taxes.
6. Refund Policy
We offer a 7-day money-back guarantee on all paid subscriptions. Contact us within 7 days of purchase for a full refund — no questions asked. Refunds are not available for renewals or outside the 7-day window.
7. Cancellation
Cancel anytime by contacting support. Access continues until the end of the current billing period.
8. Privacy
Use of the Service is subject to our Privacy Policy. We operate strict zero-logs — your activity is never monitored or stored.
9. Intellectual Property
All ZoogShield software, branding, and trademarks are owned by Softoria LLC. You receive a limited, non-exclusive licence to use the software for its intended purpose. You may not reverse engineer, copy, or distribute the software.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFTORIA LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY SHALL NOT EXCEED AMOUNTS PAID IN THE PRECEDING 12 MONTHS.
12. Changes to Terms
We may update these Terms at any time. Continued use after changes constitutes acceptance.
13. Contact
Questions? Email [email protected] or use our contact form.